ICU tickets follow a definite path through their life, from initially being opened, through implementation or fixes, to closing and release of the changes in an updated version of ICU.

Ticket Types

1. Bugs: These are opened to report some problem with ICU library code.
• A good bug report should include enough information to allow the problem to be reproduced, including (as appropriate)
• the version of ICU
• the Operating system type and version
• the compiler version
• for Java code, the JDK version
• a code snippet that exhibits the problem, preferably small and self-contained
• Some old tickets have Type=Bug but are bug reports on API docs, tools issues, etc. These predate the more specific ticket types.
2. Enhancements: These are opened to report areas where ICU can be improved but where there is not necessarily a defect.  Examples: performance improvement; sanitizer patches; build system changes.
3. New Features: These are opened to request the addition of new functions or features to ICU.
• Note: Some old tickets have an "RFE:" summary prefix (Request for Enhancement), but since we switched to better issue trackers with Type fields we no longer use such prefixes.
• Most tickets with this type will require an API proposal.
4. Tasks: These represent work items to be done in support of the ICU project that aren't directly visible to users of the library.
5. Tests: For bugs or enhancements in test code that do not affect library code.
6. API Docs, User Guide, ...: For non-code issues.

Ticket Component

Submission

Tickets may be submitted by anyone, at any time. Before submitting a bug report, it is good practice to check whether the problem has already been reported.

Incoming Tickets

The ICU team reviews new tickets roughly once a week. (Sometimes new tickets come in faster than we can handle.)

We discuss each ticket and either assign it to a team member or close it as duplicate, out of scope, etc.

Even team members should assign/accept tickets only after discussion in our team meeting. If something is urgent, send an email to the team mailing list with the ticket link and a brief explanation and note that you are grabbing the ticket.

We usually schedule tickets for an upcoming ICU release, but we have been more eager with accepting and scheduling tickets than we have been able to handle. Unfortunately, neither an upcoming "Fix Release" nor a high priority is a guarantee that a ticket will actually be fixed then. The only guarantee is Status=Done, after the fact.

Prioritization is primarily based on the requirements of the companies providing the developers to the project, and/or based on the priorities of the team members.

In order to move a ticket out of Status=New, it needs to have the following fields set:

• component
• fix version (can be "future" to leave it unscheduled)
• assignee
• priority≠assess

Once these are set, and after team agreement or email notice, team members can click "Accept".

Design

If we are not sure about the right approach for something, we put the ticket into Status=Design. The owner should come up with a plan that the team agrees with before moving to Accept or maybe closing the ticket as infeasible etc.

Development and Review

At the time actual work begins, the developer should accept the ticket, and set the Fix Version field to the upcoming ICU release (if it is not set already).

For code changes: See the git for ICU Developers page. After one or more pull requests are approved and merged, an ICU team member (the ticket owner if they are one) closes the ticket as Done/Fixed.

For non-code changes: Update the User Guide text, do your task, etc., then add a comment to that effect, set a ticket reviewer, and put the ticket into Status=Reviewing. The reviewer may ask you to do more via Status=ReviewFeedback, or they may close it as Fixed if they are satisfied.

Obsolete: svn branch development

For non-trivial commits (If in doubt, it's non-trivial), it's best to do feature work on a branch. See "Merging-and-Branching" for some tips on branch work. Here are some examples of why you would do work on a branch:

• You expect contention:  It's a large involved change, over a period of time, and other developers may commit code that conflicts with yours.
• You are looking for review and/or testing during the development process:  Others can pick up the branch and try it, or view the commits. 
• You expect test breakage during the development process.  Commits to the trunk should not break tests.  Work on a branch until the tests are clean.

All commits of code back to subversion must include the associated ticket number with the commit message. This information will be used by reviewers to identify the complete list of changes associated with a particular ticket.

svn commit messages have the form
ticket:1234: a short message describing the changes being checked in

Fixed by Other Changes

If a ticket - defect or feature - is handled by changes associated with a different ticket, a brief explanation of the situation should be added to each ticket involved, and all tickets except for the one where the real work happened should go to Status=Review; or go directly to Done/Fixed if the connection is obvious.

We do not want to lose track of the fact that a reported problem was fixed simply because it was one of a group of related problems that were fixed by a single set of code changes.

Testing

For defects, before making any fixes to the implementation code, a test should be written that fails because of the problem. The problem should then be fixed, the fix being checked by the just-written test.

C and Java

Most ICU services exist in both C and Java. Any defect reported against one side should be checked (the test ported) to the other, and if it exists, it must there as well. This must be done before moving to the review step.

Maintenance Releases

Certain high-impact tickets may be added to maintenance branches.  To propose that a commit be added to the maintenance branch, cherry-pick your commits to the maintenance branch and create a pull request against the maintenance branch.  For more details, see gitdev.

Mostly Obsolete: